#AusELT chat summary: Dealing with students as ‘clients’ (2nd May, 2013)

This month’s chat was a heartfelt one for those of us who have struggled to walk the line between what (paying) students want/expect and the pedagogical realities of what they need.  Many thanks to first-time summariser Andrea Rivett (@andrea_rivett) for disentangling the key points so neatly. The whole transcript is available on Andrea’s Storify here.

Vintage Balance ScaleThis is a summary of a #AusELT Twitter chat that took place on the 2nd May 2013, 8.30pm AEST. The discussion focused on dealing with students as ‘clients’ in various English language teaching contexts. If you’re keen to find out more about #AusELT, please join the discussion on the first Thursday of the month and join the #AusELT Facebook page. Looking forward to seeing you there soon… :)

Teaching contexts represented

The learning and teaching contexts represented in the chat were ELICOS, VET, private schools and schools. Participants were from Australia and Dubai.

Who are the ‘clients’?

It seems that the answer to this question depends on who is asked.  “T’s NEVER call sts “clients” – but to sales/ management they often are. This affects their expectations.” @SophiaKhan4

Other responses included parents, previous learning institutions, future learning institutions and agents.

The big issues in the student/client discussion were seen as:                  

  • Wanting/expecting individualized programmes
  • Different end goals
  • Varying motivational factors
  • What have students been promised (before arrival)?
  • Pressure/blame on teachers for not meeting demands
  • Entry level/needs not appropriate for timing of end goal
  • Financial and emotional investment
  • Lack of student input in regards to their own progress/goals (passive not active learners)
  • Management supporting students’ needs and not teachers’ needs
  • Outside pressures for students – parents, institutions, agents
  • Parents considering teachers as ‘employees’
  • In some cultures it is acceptable to demand and expect more from the teacher

Strategies?                    

A unified front

“…we do need to manage expectations btween ss/teachers/management” (@NailahRokic)

“…a clear consistent msg from managers & Ts from the start can preempt a lot of problems” (@SophiaKhan4)

“…the college must be consistent with reponse to pressure” (@Eslkazzby)

“Educating sales people, Ts and management about realistic expectations” (@Eslkazzby)Wooden mannequins pushing puzzle pieces into the right place

For the teacher

“We need to consider their previous learning experiences” (@andrea_rivett)

“Managing expectations and regular consistent academic counselling” (@Eslkazzby)

“Sometimes it’s the dynamic/pace in the class so I move students to another class at the same level” (@Eslkazzby)

“U should be able 2 identify & congratulate sts on their strengths & be specific on what needs work.” (@SophiaKhan4)

In regards to testing

“Don’t just accept offshore testing. Test again on arrival. Use speaking test to discuss goals.” (@Penultimate_K)

“We can’t be ruled by exit evals. I do evals every 3 mnths between tests 2 avoid risk of bias.” (@Eslkazzby)

For the learner

“In my experience, if Ts and mgmt can provide clear and specific reasons why, e.g. a student can’t level up, Ss are often satisfied …Ss need to know that professionals are tracking their progress carefully, rather than just letting them languish in wrong class.” (@ElkySmith)

This summary by @andrea_rivett

Update: Further reading

Article on The Conversation website by Geoff Sharock, Program Director at the University of Melbourne: ‘Students aren’t customers…or are they?‘ 9 May 2013. Spotted by Phil Chapell, @TESOLatMQ

 

#AusELT chat summary: Setting up and running effective peer observation programs (4 April 2013)

Many thanks to Nicki Blake (@Penultimate_K) for this mammoth summary – an amazing job, which clearly lays out the issues involved in this tricky area. 

@20 year old binoculars by @CliltoClimb at ELTPics: http://www.flickr.com/photos/eltpics/

@20 year old binoculars by @CliltoClimb at ELTPics: http://www.flickr.com/photos/eltpics/

We’d had some preliminary discussion of peer observation on the #AusELT Facebook page which was prompted by Kristin (@krisawal) Walters’ question about the different ways in which academic managers set up and monitor peer obs and the response of both observers and observees to a peer observation program (POP). So on April 4, it was good to be able to go into this issue in more depth. Thank you to everyone who participated and in particular to @SophiaKhan4 for moderating another rapid-fire hour of Twitter chat.

Once we’d reconnected and agreed that a month between chats was just too long, @SophiaKhan opened up the discussion by asking:

  • Why bother embarking on a peer ob prog? What’s the value?

The value comes from getting valuable feedback from a colleague/peer. They might see things we miss in ourselves. (@trylingual)

Most teachers have come through diff training experiences – there’s lots of info to exchange. (@Penultimate_K)

Value for observee and observer: mentoring and exploring new techniques. Reflect on own practice. (@Eslkazzyb)

Chance to see inside microcosm of another’s c’room.see/compare/evaluate/share (@krisawal)

The idea of the classroom as a microcosm and the need for teachers to perceive their rooms as equal was seen as a good point by @trylingual. @krisawal added that often teachers compete with each other on this level. Whether a session of peer obs is more collaborative than evaluative often depends on the teachers involved and consideration does need to be given to pairings (@Eslkazzyb) but there is certainly the potential for the observer to gain feedback that is less evaluative and could therefore prove more acceptable than observation by a manager (@krisawal).

The next question was from Paul Forster (@forstersensei)

  • How to encourage teachers to do peer obs?

Teachers need to see a value. I encourage teachers to think about other programs they r interested in or other styles (@EslKazzyb)

Tell them the alternative is DoS obs! (@Penultimate_K)

Plant the seed when talking to a T about a teaching Q that Teacher X is good at that so ‘why don’t you observe? (@EslKazzyb)

Teachers may prefer to be observed by a peer than by the DoS (who often isn’t involved in regular teaching but sometimes they can be shy to ask a peer if they can observe them. (@trylingual).

@SophiaKhan asked for @Eslkazzyb ‘s view  on this, seeing that she has worked hard to create a climate that was positive about PD. The response was that she had her teachers come to her with suggestions for peer obs which they then arranged together with the DoS/Academic manager taking on the role of facilitator and the teacher choosing who they wish to observe.

@TESOLatMQ pointed out that there is very little justification for doing peer obs when teachers don’t get extra pay or paid hours to participate so it is probably better to focus on the issue rather than the observation itself.

  • So should the pairings for peer observation be self-chosen or organised by a ‘DoS-type’? (@trylingual)

It was generally agreed that teachers should choose their own partners for mutual observation and that, if teachers are interested in similar issues they can easily be persuaded to observe each other. This often happens naturally out of conversations that they have had in the staffroom (@Eslkazzyb). However, @SophiaKhan4 pointed out that this might not be so easy to achieve in staffrooms where the culture of peer obs and sharing was not usual. Management may need to have a hand in the organisation but obs cannot be forced. As @michaelgriffin commented, he had had ‘not so helpful’ experiences of forced obs, mainly because there was no explicit focus, target or benefit. There is more likely to be a genuine motivation in the case of self-chosen obs which a forced observation simply does not have.

  • Developing a culture of observation

UnknownCertainly, unless your institution develops a culture of observation, then all of the above questions are moot. @SophiaKhan4 commented that “if you want to set up a program it just won’t work without the groundwork laid first”. @forstersensei suggested that there should be an inservice PD to encourage teachers in this area and that it could be helped along if there were a good collection of teaching videos for teacher self-access. This has the added benefit of letting teachers observe in their own time (@sujava). A good starting point could be to let teachers watch the videos that accompany Jeremy Harmer’s “The Practice of English Language Teaching” seeing as most managers were not so keen about their own teaching being captured on smartphone!

@SophiaKhan4 added that such a PD would allow teachers time for discussion and the building of awareness, as well as giving them time to absorb the concept of an obs program. Starting slowly and letting teachers see and hear positive reactions in the staffroom is a good plan. Just be careful not to overkill it by making a big deal out of it. @sujava suggested that “before PO can begin a school or group teachers should be doing some action research to embed the PO in a context”

  • Who observes whom?

@Penultimate_K had suggested that one of the selling points of a POP was that fact that teachers are peers or near-peers and that if they are teaching the same level or course in different ways they could see how they achieved similar outcomes via different paths. @SophiaKhan4 asked if there was value in a newer teacher ‘watching an older hand or vice versa?’

The idea of more experience teachers mentoring ‘newbies’ through a POP was a popular one. Many managers have encouraged their less experienced staff to watch a colleague. However, the reverse is not as common. Experienced teachers who had been asked to observe a less experienced colleague were described as ‘weirdly nervous about it’ (@SophiaKhan4) and @Eslkazzyb said that some of her experienced teachers had refused to participate in observations. Whether this is down to arrogance or to the implication that participation in an observation program means that you have something to learn (and, therefore, have weaknesses), there needs to be an understanding that once you are an in-service teacher there are benefits to be had from a POP for everyone. The way to approach this might be to emphasise what the benefits are for the observer.

@Eslkazzyb suggested that it might be better for newer teachers to observe rather than be observed as this can help them to build confidence.

  • Do observations get a bad rap because teachers expect to be criticized? (@aparnajacob)

@shaunwilden observed that newer teachers often equate observations with judgement and @forstersensei pointed out that for him (as with many others) negative connotations had arisen out of forced annual obs.

The judgement/appraisal issue stems can be traced back to compulsory pre-service teaching where the trainee is watched and graded by an assessor.

This led to two lines of discussion:

1)   How can we ‘funacize’ (@forstersensei) obs? (And would we really want to? (@shaunwilden))

2)   Is feedback the main point of obs? Or it is discussion, reflection and questions etc? (@Eslkazzyb)

Most people liked the idea of, if not ‘funacizing’ exactly, minimising the more threatening aspects of peer obs by taking the emphasis off feedback.

Certainly you can structure your observations in various interesting ways (classic classroom games like ‘2 truths, 1 lie’ @trylingual or a ‘tag-team’ lesson where teachers teach half and observe half swapping mid-lesson @forstersensei) or you can develop your POP in such a way that it becomes about collaboration and discussion (@SophiaKhan4).

@michaelgriffin raised the point here that many of us were assuming that there had to be feedback and questioned whether this was an ‘absolute must’.

A more constructive way to develop peer obs would have the post-obs discussion (with the emphasis on ‘discussion’) being led by the observed teacher about predetermined focus areas. As @TESOLatMQ said, “It’s inquiry, not feedback!”

For those of us who are, perhaps because of our management roles, ‘feedback-obsessed’, it could be quite refreshing to move away from this. A simplified, more informal procedure (@shaunwilden) in peer obs would mean more of a chance to ‘discuss and grow professional relationships in the staffroom’ (@Eslkazzyb). It’s important to revisit the idea that peer-obs is about ‘colleagues helping each other’ (@trylingual) and that we can often dispense with the training or lengthy discussions and just encourage teachers to enjoy the experience.

  • Is it worth using any feedback/reflection forms, or just leave it up to teachers then? Is there any kind of admin follow-up?

That sounds a bit structured for my liking :) The best PO I’ve exp have been more informal & more a conversation (@cioccas)

I’m not a fan of forms. Ts see enough of these. I ask for a short report (1/2 page) (@Penultimate_K)

If teachers are tracking their dvp, they’d need written feedback, I feel. (@aparnajacob)

Keep them as informal and optional as possible. i.e. no feedback forms/admin work.(@HennoK)

These were very differing views. @trylingual asked ‘Is reflection and growth guaranteed if there is no record?’ with @cioccas contending ‘No, but is it guaranteed if there IS a record?

Certainly a written record can be of benefit especially as a starting point for the post-observation discussions but also for future observations. @HennoK commented on how teachers often dig out an old observation form and reflect. Again the idea of simplicity was stressed for any form that managers or teachers intend to use in a peer obs situation.

  • Final tips? Cautionary tales? Good resources to keep exploring the issue?

Keep an open mind, observer and observee. Watch students’ response to teacher. (@aparnajacob)

If you make notes, make sure the observee gets a copy to keep. I saved all of mine – documented progress! (@Penultimate_K)

Get copy of Ruth Wajnryb’s Observation Tasks I used to give T’s for an idea of all the diff things they could focus on (@TESOLatMQ)

Blog about it if you develop one! (@SophiaKhan4)

The pre and post are start of a discussion that hopefully continues after the PO: culture of collaboration (@Eslkazzyb)

Unknown-1Having a copy of the late, great Ruth Wajynryb’s “Classroom Observation Tasks” to hand received support from @michaelgriffin and @Penultimate_K. This book can provide structure when/if structure is required during a peer obs program. It can also be used as a source of focal points if the observer/observe feel the need to explore different areas of the teaching learning process.

The chat finished on a high note with everyone looking forward to next month’s online get-together as well as some excitement for those of us who get to meet face-to-face at the NEAS conference in May. #AusELT drinks were mentioned as a great way to celebrate the success of the Twitter chats and the growing membership of the Facebook page!

 

How to write a Twitter chat summary

Pad of Paper & PenThe aim of the summary is to unravel the big jumble that is a Twitter chat and provide a short summary of the main points not only for people who missed the chat, but also so people who were in the chat can see what they missed. In essence, this is what you do:

  1. Create (and save) a transcript, i.e.: gather up all the tweets that took place in the chat.
  2. Sift through and write a summary of the main points.
  3. Send it off to be put on the #AusELT blog.

Of course, it’s never quite that simple. Before you start, have a look at some previous examples (there are plenty on this blog) so you can see what summaries are like. And see Tips below for some extra help!

Tips

  • An easy way to create the transcript is to use Storify. This is what you do:

-       Set up a Storify account.

-       Click on ‘Create Story’ (top right)

-       Select the Twitter icon in the media panel on the right.

-       Use the search bar to search for #AusELT (uncheck the ‘Retweets’ box to keep the number of relevant tweets to a minimum).

-       Keep clicking “Show more results” until you have captured all the tweets from the chat, than click “add them all” to bring them over to your text pane on the left. This is now a chronological transcript of recent tweets. It is in order of most recent first, but you can reverse this using the “sort elements by time ascending” arrow button above the text pane.

-       Click on ‘Publish’ in the top menu bar to save *and share* your transcript.

      • Storify can also be used to write which allows for easy embedding of various media (see here for an example). This goes on the blog in the form of a link to your Storify page. However, many people prefer to just write a straightforward summary in Word – later this can be cut and pasted directly into the blog.
      • You don’t have to use millions of direct Tweet quotes – you can just paraphrase and support with a few of the clearest examples.
      • Don’t feel you have to use every Tweet or follow every conversational thread – stick to the main ideas.
      • Using headings often makes it easier to separate out the main talking points.
      • Try to have at least one picture in your summary (because it looks nice when people link to it!) Be careful with copyright though. Good sources are: ELTpics and Microsoft Images. NB: WordPress (this blog site) doesn’t like all image formats: JPG, GIF or PNG is probably best.
    • Include any useful reading or links that were mentioned either as you go, or in a final section of your summary, so readers have some direction for continuing to explore the issue.

If you have any other advice/suggestions let us know!

@sophiakhan4

Pre-chat ideas: How to get a successful peer observation program up and running

Time to get the brain cells firing for tonight’s chat: How to get a successful peer observation program (POP) up and running.

We’ll play it by ear in the chat, but here are some questions to get you thinking:

Getting ready

- What is the value of peer observations?

- What do teachers need to know before the POP is implemented?

- How can you get teachers do view the POP positively?

The nitty gritty

- Should teachers chose their own partner? 

- What about cover, pay?

- How do you set the ground rules for constructive feedback?

- Are there any admin requirements? 

The take-away message

What’s the most important thing to remember when setting up a POP?

What have you learned from previous experiences of POPs?

Do you have any other advice/comments/ideas?

Can you share any useful articles, blog posts, books, templates etc?

If you have other ideas or questions you would like to raise, you can comment below or simply bring them to the chat with you! See you soon, 8.30pm DST.

@sophiakhan4

Demand High ELT Chat Summary (7 March 2013)

DHELT wordle

The eagerly awaited #AusELT chat around Demand High ELT (DHELT) on March 7 certainly did not disappoint. Just keeping up with the frantic and exhilarating pace and remembering to use two hash tags was a ‘demand high’ task in itself! The #AusELT community was delighted to welcome ELT luminaries Jim Scrivener (@jimscriv) and Adrian Underhill (@adriund) as well as some new faces to #AusELT chat: @andrea_rivett, @meredithMacAul1, @karlprodger and @stiiiv. A hearty thank you from us all to @trylingual for making this chat happen, for expert moderating of a very pacey chat, and to Adrian U for joining Twitter J

So after the initial meeting and greeting, the chat kicked off with @trylingual asking us:

What does DHELT mean to you?

  • Focus on intensive learning, getting the most out of learners. Good teaching! (@Eslkazzyb)
  • Not cruising, making the most of learning moments that come up (@SophiaKhan4)
  • Taking your teaching to the best possible version (@eslsharenow)
  • Raising my expectations about learners’ abilities, not underestimating them (@Penultimate_K)
  • The challenge in the moment to go a little deeper…push a little further each time (@trylingual)

There seemed to be a consensus that DHELT has a focus on maximising potential of learners and teachers (@andrea_rivett), on ‘doable demand’ with incremental and considered challenges, requiring a focus of working/responding in the moment. @MeredithMacAul1 captured the essence tweeting that you can teach the same lesson to different students and have a different set of ‘engagements’. @jimscriv added that for him DHELT simply means an exploration of if he can/how he can challenge his students more. And noted it is about the students being pushed with the teacher doing the pushing. @ElkySmith and @Adriund reminded us that to challenge learners we need to be conscious of who they are on an individual level. @jimscriv reminded us to really listen to students and hear what they say.

Throughout the chat there was naturally lots of valuable tweeting to and fro about various techniques. I think it is worth highlighting the tweet from @jimscriv early on in the piece:   

jim no set formula

[The salient question seems to be] WHATEVER you do, what makes it more challenging?

What does DHELT look like?
Naturally, the chat soon turned to what shape DHELT takes in the classroom. The term ‘intervention’ is used by Jim and Adrian and this prompted @tonystock to ask more about ‘interventions’. @trylingual followed up with requests for teacher prompts that would form the basis of an intervention (in my understanding). See the transcript for a number of examples and suggestions J @TESOLatMQ provided a slide shot that summed up a lot of the chat questions very neatly but may have got slightly lost in the chat due to the pace, so here it is:

DHELT v current

Teacher considerations
Inevitably the very valid question was raised about the demands/obstacles for teachers.
@SophiaKhan4 acknowledged that teachers often feel tired. A number of participants, including myself chirped in commenting that a challenge can re-energise – easy for me to say when I am not teaching full time!?! @SophiaKhan4 also mentioned the need for confidence and techniques. With regards to techniques, teacher narratives were suggested as a tool for exploring and sharing.
@Penultimate_K raised the expectations and assumptions made around the roles of learners and teachers.
@trylingual asked whether we can ‘plan’ for DHELT. There was some discussion around planning for DHELT with @jimsriv commenting that he ‘prepares’ rather than ‘plans’ pointing to the need to be prepared to be flexible ‘working live’ in the classroom. A good reminder!

planning

A number of participants tweeted to and fro about whether DHELT can be taught and at what stage – CELTA/in-service? There was consensus that the first year of so of teaching is more about ‘survival’ but then…..

observations 2

Food for thought to take away…

  • There was agreement that coursebook materials can be better exploited/ adapted/extended to be more demanding thus engaging for students (win/win for Ts and Ss)
  • A valuable read is the 1-1 post (http://demandhighelt.wordpress.com/category/close-up-teaching/) @eslsharenow
  • Small individual upgrades over time = one big upgrade @jimscriv
  • Not being afraid of monitoring closely, taking notes to use for ‘interventions’ @Eslkazzyb, @ElkySmith
  • Not overdoing praise, appropriate encouragement (@MeredithMacAul1), not ‘rubberstamping’ @jimscriv
  • Teaching the students, not the plan…..it is ok to ‘interfere’@jimscriv

And lastly………

last thoughts

Summary by @Eslkazzyb (Karen Benson)

DHELT chat transcript